Dental Practice GHL Snapshot

1. DD-01

   1 AI Receptionist

   Fitted asAI Receptionist

   The nine at night call about a broken crown gets a real answer, two qualifying questions and a slot on tomorrow's book instead of a voicemail beep.

   Fault

   Two people at the desk, one being checked out, and a third caller dropping into voicemail before nine thirty.

   Fix

   Answers around the clock under the practice name, separates pain from routine, and books into the correct practitioner's diary.

   Payback

   Two hundred calls a month, thirty missed. One implant case among them outruns a decade of what a crate costs.

2. DD-02

   1 AI Chatbot

   Fitted asAI Chatbot

   Someone comparing three practices at midnight asks what an implant costs on your site and has a price range and a booking link before they close the tab.

   Fault

   Sedation and payment plan questions sit unread overnight. Overnight is when anxious patients read.

   Fix

   Answers sedation, plans, insurance and parking instantly, in words a nervous patient can take, and offers a booking at the end.

   Payback

   Twelve conversations a week, one new patient. A patient who stays for years is a lifetime value this price does not reach.

3. DD-03

   AI Studio website

   Fitted asProfessional Website

   A site built around the treatments you want to sell, with a new patient form that drops straight onto the calendar rather than into an inbox nobody watches.

   Fault

   The site names the practice and lists the services, and answers none of what a nervous patient actually types into a search box at midnight.

   Fix

   Ships as new patient, hygiene, implant, orthodontic and cosmetic pages written to be read while anxious, with booking on each.

   Payback

   One more implant consultation a month at one in three. Treatment value on that scale makes the crate irrelevant.

4. DD-04

   Funnels

   Fault

   Somebody in pain before breakfast fills in the identical enquiry box as a patient quietly pricing veneers.

   Fix

   Three doors instead of one: same day pain, an overdue check up, and a treatment plan worth thousands that needs a conversation about paying for it.

   Payback

   Two extra consultations a month, one proceeding. Treatment values are not in the same order of magnitude as this.

5. DD-05

   Forms and surveys

   Fault

   The clipboard comes out at reception, and a chair booked for treatment spends its opening quarter of an hour on paperwork.

   Fix

   Collects history, insurance, anxiety level, treatment interest and preferred practitioner before arrival, and keeps clinical detail out of SMS.

   Payback

   Ten minutes across thirty new patients a month. Five clinical hours back in the chair, every month.

6. DD-06

   Pipelines

   Fault

   Plan presented, accepted, unscheduled. That last state exists only in somebody's memory.

   Fix

   Sets a board for the treatment journey and hangs the follow up off the stage.

   Payback

   One accepted implant plan pulled out of unscheduled each month. Many times the price of the crate.

7. DD-07

   Workflows

   Fault

   A patient said yes to a crown in March and nothing in the account knows it, because the only trace is a treatment plan on a screen in surgery two.

   Fix

   Chases accepted but unbooked plans by name, runs hygiene recall on its own clock, and picks up lapsed patients rather than losing them.

   Payback

   Four treatment plans recovered a month at your plan value. The crate is a fraction of one of them.

8. DD-08

   Appointment reminders, confirmations and no-show recovery

   Fitted asSmart Appointment System + AI Outbound Caller

   Instant confirmation, then a nudge a day out, an hour out and fifteen minutes before, naming the time but never the procedure, with same-hour recovery on a miss.

   Fault

   A failed appointment at eleven. An hour of chair time that cannot be sold by one.

   Fix

   Confirms on booking, reminds in stages, and starts a recovery call inside the hour. Designed around seventy percent.

   Payback

   Three failed chair hours refilled a week at your hourly chair value. No spreadsheet needed.

9. DD-09

   Nurture campaign

   Fitted asDatabase Reactivation

   The six-month inactivity trigger sweeps lapsed patients into an AI calling campaign with a hygiene offer, and that is usually the largest untouched list a practice owns.

   Fault

   Moved, got busy, had one bad experience. Absent for two years and never contacted.

   Fix

   Reaches the file that has drifted past its hygiene date with something worth reading, rather than a third reminder saying exactly what the first two said.

   Payback

   Four hundred lapsed patients, thirty returned. Thirty back on hygiene recall is annual recurring revenue.

10. DD-10

    Review automation

    Fitted asReview Harvesting + Review Automation

    Once the appointment is marked complete and the patient is still in the car park, one message goes out carrying a direct Google link and nothing else.

    Fault

    They thank the nurse on the way out. The practice profile has fewer reviews than the takeaway next door.

    Fix

    Sends the ask after the appointment completes rather than at month end, and never mid course.

    Payback

    Two extra new patients a month off a stronger profile, compounding with every case that completes.

11. DD-11

    Seasonal automation

    Fitted asLifetime Nurture Campaigns

    Between recalls the practice stays in view: a whitening prompt before December, interval reminders per family member, a referral ask, and a VIP tier for long-standing patients.

    Fault

    Recall happens if the recall list gets worked. In a busy month it does not get worked.

    Fix

    Recalls on each patient's own interval, prompts insurance benefits before year end, whitening before wedding season, and referrals for families.

    Payback

    Twelve hundred patients, three percent on a benefit expiry prompt. Thirty six appointments in the quietest weeks of the year.

12. DD-12

    Custom values

    Fault

    The consultation fee is typed into templates by hand. The cancellation policy has changed twice since.

    Fix

    Holds the fee, the finance provider, the notice period, practitioner names and hours as tokens every message reads.

    Payback

    One edit when the finance provider changes. Nobody quotes terms the practice dropped last year.

13. DD-13

    Custom fields

    Fault

    Recall interval, treatment interest and insurer live in the clinical notes, where no campaign reaches them.

    Fix

    Sets structured fields for recall interval, insurer, treatment interest, anxiety flag and last visit, held clear of the clinical record.

    Payback

    Treatment interest builds one campaign aimed only at patients who asked about implants. Highest value list in the practice.

Every payback line is an illustration to put your own numbers into, not a measured result. We do not publish conversion figures, and the only performance targets anywhere on this site are the seventy percent no-show recovery the flow is designed around and five to ten reviews a month.