5.0
Placeholder text showing how a review reads on this shelf. Real customer wording goes here once the first orders are through and permission is given.
SampleS-09 / Ongoing
White label GoHighLevel support desk
Your clients get answers. Your brand gets the credit. You get your evenings.
Client support is the part of an agency that does not scale and cannot be dropped. We work your support queue inside your systems, under your brand, with your name in the signature. Your clients never know we exist.
Who books this
Who this is for
- GoHighLevel agencies with more clients than support hours
- SaaS mode resellers whose users need real help
- Agencies where the founder is still personally answering tickets
The run
How the job runs
No stage names for the sake of it. These are the actual steps, in the order they happen.
- 01
Brand setup
Your inbox, your domain, your signature, your tone. We work inside your systems rather than asking your clients to come to ours.
- 02
Runbook
A documented set of standard answers and escalation rules agreed with you, so the response your client gets is the one you would have written.
- 03
Live queue
Tickets answered inside the agreed response window during covered hours, with anything outside the runbook escalated to you rather than guessed at.
- 04
Monthly review
Volume, themes and recurring issues, which usually point at a product fix worth more than the support itself.
On completion
What you get, and what you do not
Deliverables
- Ticket handling under your brand during covered hours
- A documented runbook maintained with you
- Snapshot and automation build requests inside the agreed monthly scope
- Escalation to you for anything commercial or out of scope
- A monthly volume and themes report
Not included
- Phone support unless agreed separately
- Third-party integration and custom development work, which are separate orders
- Anything commercial: pricing, contracts and renewals stay with you
Scope
What ships in the crate
Clear boundaries are cheaper than an awkward conversation in week three. Here is exactly what your purchase covers and what gets its own quote.
Delivery
Within 1 to 2 business days
Your share link and install notes arrive by email within 1 to 2 business days of purchase confirmation. Weekend orders go out on the next business day.
Installation support
12 hours, within 14 days
Every purchase carries 12 hours of dedicated installation support, to be used within 14 days of purchase. Book it in one block or in short sessions as you work through the fit-out.
In the crate
Support for the snapshot itself and the automations inside it.
- Getting the nine components live in your sub-account
- Filling custom values, connecting calendars, numbers and sending domains
- Adjusting any workflow that ships inside the crate
- Adding a few more automations alongside the ones already there
- Fixing anything in the snapshot that a GoHighLevel platform change breaks
- Answering how-does-this-work questions about what you bought
A separate order
Work that crosses into somebody else's platform, quoted on its own or delivered through a VA.
The line sits where predictability ends. Everything inside the crate is ours to control, so it is covered. The moment work depends on another company's API, rate limits or release schedule, the effort stops being predictable, and pretending otherwise would mean either padding every price or quietly running out of goodwill.
Reviews
Dockets from the
Every order leaves a docket. This is the strip they hang on, newest to the left.
These are sample dockets. DFY Depot opened recently and has no verified customer reviews yet, so this shelf is stocked with clearly labelled placeholders rather than invented praise. No rating or review data is published to search engines while that is the case. Real dockets will replace these and will carry real names.
5.0
Placeholder text. This slot is reserved for a named customer describing what changed on their recall list, in their own words.
Sample4.0
Placeholder text. A real docket will name the person, the business and the specific thing the system fixed for them.
Sample5.0
Placeholder text held for a service customer. Nothing on this card is a real quotation and none of it is published as structured data.
Sample5.0
Placeholder text. The depot opened recently, so this shelf is stocked with blanks rather than with invented praise.
Sample4.0
Placeholder text. Real wording, a real name and a real rating will replace this the moment we have permission to publish one.
SampleQuestions
About White Label Support Desk
Will my clients know it is outsourced?
Not from us. We work in your inbox with your signature and your tone, and we never mention DFY Depot to your clients. That is the entire point of the arrangement.
What counts as inside the monthly scope?
Support for the snapshot and its automations: adding a few more automations, adjusting an existing workflow, fixing a broken trigger. Third-party integrations, API work and custom software are quoted separately or handed to a VA, because they are a different kind of job.
Pairs with
Crates this job is usually booked alongside
Marketing Agency
Your own account, run properly. Onboarding, reporting, renewals.
Pet Care Business
Book the groom, hold the interval, fill the boarding calendar early.
House Painting
Estimate booked, quote chased, exterior season recalled.
Other services
- Multi-Niche Agency RolloutEvery client sub-account fitted from the right aisle, in one run.From $2,400
- Snapshot Installation and Fit-OutYou buy the crate. We import it, fit it and test it before a lead touches it.From $690
- Third-Party IntegrationsConnect the system you already run. Quoted per connection, built to survive.From $750 per integration
From the floor
Reading on this job
If you would rather run it yourself, this is the same method written out.
- DKT-0019Updating a snapshot that is already live: versions, pushes and what gets overwrittenDeployed sub-accounts are independent. What happens when you push GoHighLevel snapshot updates, what gets overwritten, and the discipline that keeps it safe.
- DKT-0018Snapshot imported and nothing fires: a diagnostic orderA GoHighLevel snapshot not working is usually one of eight things. A triage order, cheapest check first, with the evidence to look for at every step.
- DKT-0006Building a client onboarding snapshot your agency reusesHow to build a GoHighLevel client onboarding snapshot that collects assets, chases each missing item individually and books the kickoff, so onboarding stops eating a week.
- DKT-0007Nine GoHighLevel snapshot mistakes that cost real moneyThe nine mistakes that turn a good GoHighLevel snapshot into a support ticket, from double-firing triggers to empty custom values, and the fix for each one.
Ongoing
Brief the White Label Support Desk
Your clients get answers. Your brand gets the credit. You get your evenings. Turnaround is live within 5 business days, and you get a scope and a price before anything starts.
- Delivered within 1 to 2 business days
- 12 hours of installation support, within 14 days
- Nine fitted components in every crate